Complaints and Suggestions
Description
Chapter IV of Royal Decree 951/2005 of 29 July, which establishes the general framework for the improvement of quality in the General Administration of the State, includes the program of complaints and suggestions, which establishes that the organs and bodies of the General Administration of the State must offer citizens means to present complaints and suggestions to them.
Purpose
- Through this procedure, complaints, initiatives and/or suggestions that citizens deem appropriate on the functioning of the Units of the Ministry may be presented.
- The complaints made will not in any case have the qualification of administrative appeal nor will their filing paralyse the deadlines established in the current regulations.
- The filing of a complaint does not in any way condition the exercise of the remaining actions or rights that, in accordance with the regulatory regulations of each procedure, those who appear in it as interested parties may exercise.
Contact with us
For functional and/or legal questions about the procedure contact the Procedure Management Unit:
Access type
Información de interés
If you detect problems with access or signing, you must perform the following steps: you must update AUTOSIGNATURE:
- Verify that you have the self-signing version 1.9.0
- If not, proceed to download and install this latest version
- Remove cache or upgrade with F5/F5 control
We send a link where you can find the auto-signature downloads: https://firmaelectronica.gob.es/Home/Descargas.html
If the error persists, perform the self-signature verification test on https://valide.redsara.es/valide/?
If the test is negative, contact your computer. If it is positive and the problems continue, please send us a check screen printing.
For any questions or clarifications, please contact us by the usual means indicated in "attention to the user" or "space information".
Management Unit
SIA Code
Requirements and documentation
Who can present it
- All citizens who consider it appropriate, by filling in the form to that effect, or through a letter expressing the complaint or suggestion, to register their dissatisfaction with the services provided and also of the initiatives or suggestions they deem appropriate for the improvement of the services competence of the Department.
Deadline for reply
- The affected Unit must inform the citizen within 20 working days, prior to the clarifications it deems appropriate to obtain from it, of the actions carried out and the measures, where appropriate, adopted. If no reply has been received after the deadline, the person concerned may contact the General Inspection of Services, or the relevant Sector (Service Inspections of the National Institute of Social Security, the General Treasury of Social Security, the Social Institute of the Navy) in order to ascertain the reasons for the lack of reply and to demand appropriate liability.
Normative
Forms of presentation
- Via telematics (with digital certificate).
- Face-to-face or by postal mail (without digital certificate).
Via telematics (with digital certificate)
- Through the Central Electronic Headquarters of the Ministry, accessing the procedure: Complaints, Suggestions and Congratulations.
- For matters related to Social Security to the Electronic Offices of these Agencies:
- Electronic Headquarters for Social Security.
- You can submit the suggestion or complaint electronically by completing the form accessed from this page. You will be required to identify and digitally sign your content in accordance with the established requirements for access to the Electronic Headquarters.
- If in the form you choose as a means of reply the postal mail or email, the Unit responsible for management and responding to the complaint, will respond by the chosen means.
face-to-face or by postal mail
Filling in the form of complaints and suggestions that can be downloaded on this page (for later presentation in person or by postal mail), being also available in the General Registries and auxiliaries of reception or exit of documents and, in any case, in the offices of information and attention to the citizen, both in Central and Peripheral Services of the Department.
Making a letter signed by the interested party, stating the object of their complaint or suggestion, where their name and surname will be recorded, telephone, address, and, where appropriate, email address to be able to send their response, if indicated.
Both the form and the writing can be filed in any public registry or citizen care office.
In the form that is included in this section, once pressed, you can obtain as many blank copies as you deem appropriate for subsequent filling manually or write the required data and then obtain the desired number of copies (it is recommended to obtain two copies so that one of them is sealed in the presentation office).